Privacy Policy – Solution Group

Data Collected

We only collect data necessary for the provision and improvement of our services.

Data you communicate to us directly:

• Full Name
• Email Address
• Phone Number
• Company Name (if applicable)
• Message or request via contact form

Data collected automatically (via cookies or analysis tools):

• IP Address
• Browser Type
• Pages visited
• Visit duration
• Referrers (e.g., Google, Facebook...)

Purposes of Collection

Your data is used to:

• Respond to your contact or quote requests
• Send you information about our services
• Manage customer relationships
• Improve our website and services (anonymized statistics)

Data Retention

Your personal data is kept for a strictly necessary period:

• Up to 3 years after the last contact (clients or prospects)
• Up to 6 months for technical cookies and anonymous statistics

Data Sharing

Your data is never sold or rented.

They may be transmitted to trusted providers (e.g., host, CRM tools, email marketing), only within the framework of the site's operation and under our supervision. These providers are subject to strict confidentiality obligations.

Your Rights

In accordance with Tunisian law No. 2004-63 relating to the protection of personal data, you have rights:

• Right of access
• Right of rectification
• Right of opposition or deletion (within legal limits)
• Right of portability (in certain cases)

Exercise of rights:

Email: contact@solutiongroup-sg.com

Postal address: Avenue Khair-Eddine Pacha, Pacha centre bloc c 1er Étage Montplaisir 1073

We are committed to processing your request within a reasonable period (max. 30 days).

Data Security

We implement technical and organizational measures to protect your data:

• Secure hosting
• Limited access to employees
• SSL (https), firewall, system updates
• Regular backups

Cookies and Trackers

Our site uses cookies to:

• Improve your navigation
• Perform anonymous audience measurements
• Offer personalized content

You can refuse or delete cookies via your browser settings or via our preference management banner.

Intended Audience and Responsibility

The site is intended for professionals and adult users. Solution Group does not voluntarily collect data from minors.

Modifications

We reserve the right to modify this policy at any time. In the event of a major modification, you will be informed on our site.